Privacy Policy for Casino Surge

Effective Date: 1 June 2026

Welcome to Casino Surge. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in Australia. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Identification Information: Name, date of birth, email address, phone number, residential address, and other information you provide when registering or contacting us.
Account Information: Username, password, transaction history, and preferences related to your account.
Payment Information: Credit/debit card details and other payment method information used for deposits and withdrawals.
Technical Data: IP address, browser type, device information, operating system, and usage data collected through cookies and similar technologies.
Communication Data: Records of your communications with our customer support and other interactions.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our services.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
To process transactions and manage your account.
To communicate with you, including sending important updates, promotional offers, and customer support responses.
To improve our website, services, and user experience.
To detect, prevent, and address fraud, security issues, and other prohibited activities.

3. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, such as payment processors, identity verification services, and marketing agencies.
Regulatory authorities, law enforcement, or other government bodies as required by law or to protect our rights.
Third parties in connection with a merger, acquisition, or sale of assets, provided that the recipient agrees to protect your information.

All third parties with whom we share your information are required to keep it confidential and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertising. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Under Australian privacy laws, you have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and regulatory obligations.
Withdraw consent to processing where applicable.
Object to or restrict certain processing activities.

To exercise any of these rights, please contact us using the details below.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside Australia. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Surge Street, Sydney, NSW 2000, Australia